MoonWin Terms & Conditions MoonWin Casino

Terms and Conditions

Welcome to MoonWin Casino, operated by Dama N.V., a company licensed and regulated by the Government of Curaçao under license OGL/2023/174/0082. Our registered office is located at Scharlooweg 39, Willemstad, Curaçao. These Terms and Conditions govern your use of our website and services, including the mobile application (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.

1. Account Terms

1.1 Registration Requirements

To open an account with MoonWin Casino, you must be at least 18 years of age and legally permitted to participate in online gambling activities in your jurisdiction. You must provide accurate and complete personal information during the registration process, including your full name, date of birth, residential address, and contact details. Providing false or misleading information may result in the immediate termination of your account and forfeiture of any funds.

1.2 Account Verification

MoonWin Casino reserves the right to verify your identity and age at any time. You may be required to provide valid government-issued identification documents, proof of address, and other supporting documents upon request. Failure to comply with verification requests may result in account suspension or closure.

1.3 Multiple Accounts

You are strictly prohibited from creating or maintaining more than one account with MoonWin Casino. If multiple accounts are detected, we reserve the right to suspend or terminate all associated accounts and confiscate any funds or winnings.

1.4 Account Suspension and Termination

MoonWin Casino may suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms and Conditions, engaged in fraudulent or unlawful activities, or for any other reason we deem appropriate.

1.5 Password and Security

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. If you suspect unauthorized access or use of your account, you must notify us immediately at [email protected].

2. Financial Terms

2.1 Deposits

MoonWin Casino accepts various deposit methods, including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies. All deposits must be made from a payment method that is legally registered in your name. We reserve the right to request additional documentation to verify the source of funds.

2.2 Withdrawals

To withdraw funds from your account, you must first complete the account verification process. Withdrawals will be processed using the same payment method used for your deposit, unless otherwise agreed upon. MoonWin Casino reserves the right to impose withdrawal limits, fees, or processing timeframes, which will be clearly communicated to you.

2.3 Payment Method Requirements

MoonWin Casino may restrict certain payment methods based on your location or other factors. We reserve the right to refuse or reverse any transaction that we reasonably believe to be fraudulent or in violation of applicable laws or regulations.

2.4 Currency Handling

All transactions on the Platform will be processed in Canadian Dollars (CAD). If you deposit or withdraw funds using a different currency, the applicable exchange rate will be applied, and any fees or charges associated with currency conversion will be your responsibility.

2.5 Transaction Limits

MoonWin Casino may impose limits on the maximum deposit, withdrawal, or transfer amounts, as well as daily, weekly, or monthly transaction limits. These limits may vary based on your account status, payment method, or other factors, and are subject to change at our discretion.

2.6 Processing Timeframes

Deposit transactions will be processed instantly, allowing you to begin playing immediately. Withdrawal processing times may vary depending on the payment method and the volume of requests. We will make reasonable efforts to process withdrawal requests promptly, but we cannot guarantee specific timeframes.

3. Bonus and Promotion Rules

3.1 Wagering Requirements

Any bonuses or promotional offers provided by MoonWin Casino may be subject to wagering requirements. This means that you must wager the bonus amount, or the combined bonus and deposit amount, a specified number of times before you can withdraw any associated winnings. The wagering requirement for bonuses at MoonWin Casino is 35 times (35x) the bonus amount, unless otherwise stated.

3.2 Bonus Abuse Prevention

MoonWin Casino reserves the right to investigate and take appropriate action against any suspected abuse or manipulation of bonuses or promotional offers. This may include, but is not limited to, the cancellation of bonuses, confiscation of winnings, and account suspension or termination.

3.3 Game Contribution Rates

Different games contribute varying percentages towards the wagering requirements for bonuses. For example, slots may contribute 100% towards the wagering requirements, while table games or live dealer games may contribute a lower percentage. The specific contribution rates for each game category will be clearly displayed in the bonus terms and conditions.

3.4 Maximum Bet Rules

When playing with an active bonus, there may be restrictions on the maximum bet amount allowed. These limits are designed to prevent potential abuse and ensure fair gameplay. Exceeding the maximum bet limit may result in the confiscation of any associated winnings and the cancellation of the bonus.

3.5 Withdrawal Restrictions

Certain bonuses or promotional offers may have restrictions on withdrawals or may be subject to a maximum withdrawal limit. These restrictions will be clearly outlined in the specific bonus terms and conditions.

3.6 Bonus Cancellation Terms

MoonWin Casino reserves the right to cancel or revoke any bonus or promotional offer at any time, without prior notice, if we reasonably believe that the terms and conditions have been breached or if there is evidence of abuse or manipulation.

4. Gaming Rules

4.1 Fair Play Requirements

MoonWin Casino is committed to providing a fair and secure gaming environment. All games are independently audited and certified by reputable third-party testing agencies to ensure fairness and randomness. Players are expected to engage in fair play and refrain from any activities that may compromise the integrity of the games or the Platform.

4.2 Game Integrity Measures

MoonWin Casino employs various measures to ensure the integrity of our games, including the use of Random Number Generators (RNGs) and secure encryption protocols. Any attempt to manipulate or interfere with the games or the Platform is strictly prohibited and may result in account termination and legal action.

4.3 Result Finality

All game results are final and cannot be reversed or altered once the game has been completed. MoonWin Casino will not be held responsible for any technical issues, malfunctions, or errors that may occur during gameplay.

4.4 Error Handling

In the event of a technical error or malfunction, MoonWin Casino reserves the right to void any affected gameplay or transactions and take appropriate corrective action. We will make reasonable efforts to resolve any issues promptly and fairly.

4.5 Game Interruption Policies

MoonWin Casino may temporarily suspend or interrupt gameplay for maintenance, updates, or other operational reasons. In such cases, any incomplete games or transactions will be handled in accordance with our established policies and procedures.

4.6 Maximum Win Limits

For certain games, MoonWin Casino may impose maximum win limits or payout caps. These limits are designed to manage financial risk and ensure the long-term sustainability of our operations. Any maximum win limits will be clearly displayed in the game rules or terms and conditions.

5. Responsible Gaming

5.1 Self-Exclusion Options

MoonWin Casino recognizes the importance of responsible gaming and provides self-exclusion options for players who wish to take a break from gambling activities. You can request a temporary or permanent self-exclusion period by contacting our customer support team.

5.2 Deposit Limit Tools

You have the ability to set personal deposit limits on your account to control your spending. These limits can be adjusted or removed at any time by contacting our customer support team.

5.3 Reality Checks

MoonWin Casino may provide reality check reminders during extended gameplay sessions, encouraging you to take breaks and monitor your gaming activity.

5.4 Account Closure Procedures

If you wish to permanently close your account with MoonWin Casino, you can do so by submitting a request to our customer support team. Any remaining funds in your account will be processed in accordance with our withdrawal policies.

5.5 Problem Gambling Resources

MoonWin Casino is committed to promoting responsible gaming and providing resources for players who may be experiencing problems with gambling addiction. You can find information on various support organizations and resources on our website or by contacting our customer support team.

6. Legal Framework

6.1 Jurisdiction and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or related to these Terms and Conditions or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Curaçao.

6.2 Dispute Resolution Procedures

In the event of a dispute, you must first attempt to resolve the matter by contacting our customer support team at [email protected]. If the dispute cannot be resolved through our internal procedures, you may pursue other legal remedies in accordance with the laws of Curaçao.

6.3 Intellectual Property Rights

All intellectual property rights, including trademarks, logos, and copyrights, associated with MoonWin Casino and the Platform are the property of Dama N.V. or its licensors. You are strictly prohibited from using or reproducing any of these intellectual property rights without our prior written consent.

6.4 Privacy Policy

Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is incorporated into these Terms and Conditions by reference. By using the Platform, you agree to the terms of our Privacy Policy.

6.5 Terms Modification Rights

MoonWin Casino reserves the right to modify or update these Terms and Conditions at any time, without prior notice. The latest version of the Terms and Conditions will be available on our website, and your continued use of the Platform after any modifications will constitute your acceptance of the updated terms.

6.6 Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

7. Technical Requirements

7.1 Software Usage Rules

MoonWin Casino provides software and applications for accessing and using the Platform. You are granted a limited, non-exclusive, non-transferable, and revocable license to use this software solely for the purpose of participating in the games and services offered by MoonWin Casino. You are strictly prohibited from modifying, reverse engineering, or attempting to circumvent any security measures or restrictions implemented in the software.

7.2 Platform Availability

While we strive to ensure the continuous availability of the Platform, there may be instances of downtime or interruptions due to maintenance, updates, or other technical issues. MoonWin Casino will not be held responsible for any losses or damages resulting from such interruptions.

7.3 Maintenance Procedures

MoonWin Casino may perform scheduled or unscheduled maintenance on the Platform to ensure optimal performance and security. During maintenance periods, certain features or services may be temporarily unavailable.

7.4 Third-Party Software Policies

The Platform may incorporate third-party software or services, which are subject to their respective terms and conditions. MoonWin Casino is not responsible for the performance or functionality of such third-party software or services.

7.5 Device Compatibility

MoonWin Casino makes reasonable efforts to ensure compatibility with a wide range of devices and operating systems. However, we cannot guarantee optimal performance or functionality on all devices or configurations.

8. Prohibited Activities

8.1 Forbidden Actions

MoonWin Casino strictly prohibits the following activities:

8.2 Consequences of Violations

Any violation of these prohibited activities may result in the immediate termination of your account, confiscation of funds and winnings, and potential legal action. MoonWin Casino reserves the right to take any necessary measures to protect the integrity of the Platform and its users.

8.3 Fraud Prevention Measures

MoonWin Casino employs various fraud prevention measures, including but not limited to, identity verification, transaction monitoring, and risk assessment procedures. We reserve the right to investigate and take appropriate action against any suspected fraudulent activities.

8.4 Money Laundering Prevention

MoonWin Casino is committed to preventing and detecting money laundering activities. We comply with all applicable anti-money laundering laws and regulations and may request additional information or documentation to verify the source of funds or transactions.

8.5 Collusion Prevention

MoonWin Casino strictly prohibits any form of collusion or collaboration between players to gain an unfair advantage. This includes, but is not limited to, sharing game information, coordinating betting patterns, or engaging in any other activities that may compromise the fairness and integrity of the games.

By using the MoonWin Casino Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you should refrain from using our services.